Customer Support Channels

  • 1 hour ticket response time
  • A Sixty–Minute Support Ticket Response Guarantee

  • Every help request you submit to us will be dealt with within maximum 60 min. In case your trouble ticket or email calls for additional assistance from a server admin, we will without delay forward it and leave a note to let you know that your issue is being examined. If you make use of our Managed Services package, all of the server administration services included there will be carried out at a time of your preference.

  • Top quality support service
  • A Top–Notch Customer Support Service

  • If you require assistance using the Web Site Control Panel or with any of the apps that we’ve preinstalled on the dedicated server for you, don’t hesitate to touch base with the tech support staff at any time through the ticketing system. Moreover, in case you require assistance administering your server, you can order our Managed Services package, which includes weekly Operating System updates, software installation and problem troubleshooting services, server monitoring and rebooting procedures, backup hard disk drive storage space, etcetera.

  • Intuitive help center
  • An Easy–to–Navigate Help Section

  • Every dedicated server comes with our free–of–cost Web Site Control Panel, which offers an exhaustive knowledge base plus a group of educational video tutorials. Whenever you require help working with the Web Site Control Panel, just hit the Help or Videos buttons in the top right corner.